This reform is intended to create a simpler, more consistent and flexible system so older Australians can live safely and independently at home for longer. We know change can feel overwhelming, especially when it affects how you or your loved ones receive care. That’s why HenderCare is here to help you understand what’s changed or changing, why it’s happening, and how we’ll support you through it.
Why the change?
Support at Home was developed after years of consultations, during which people said they wanted more choice and control over their aged care services, a simpler and clearer system, fairer access no matter where they live, and greater transparency about costs and quality. The underlying goal of Support at Home is to deliver greater flexibility, clarity, and fairness, while reducing the confusion of the previous Home Care Package program.
What’s different?
Key changes under Support at Home include:
- One program, one set of rules: Instead of separate programs like HCP and the Commonwealth Support Program (CHSP), there’ll be a single program with simpler assessments and less paperwork.
- Flexibility: It will be easier to adjust or change services or providers as your needs change.
- Clearer costs and stronger quality standards: to give you confidence and choice.
These reforms are about getting the right care from the right people at the right time.
Questions to ask your provider
If you or your loved one is receiving aged care services or is soon to access services, having an open conversation with providers about what the new system means for you is a good idea. Here are some helpful questions and considerations:
- How does the new single hourly rate work, and what does it include?
- Are there any new services or supports I can now access?
- How will my provider keep me informed about future changes or price caps?
- What happens if I want to change the type of support I receive or change providers? How will you ensure the quality and safety of my care under the new system?
It can also help to review your goals and needs before speaking to your provider. Think about what’s most important to you right now, and what might change in the coming months. This will help tailor your support plan around your own specific needs.
How HenderCare will support you
At HenderCare, our priority is helping people live safely, comfortably, and independently at home. We are currently working with our clients to help them understand what the changes mean and are supporting them to navigate the new system while continuing to access the same high-quality care. For those who may be supporting an older parent or relative, these changes can be especially confusing while you balance assisting a loved one with a busy life. If you are trying to help a parent or older family member through these changes, we are here to answer your questions
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