Ken Hall: 40 years in the trade business

Ken Hall began Ken Hall Plumbers in 1983, starting from humble beginnings in his family home.

Over the last 40 years, this Adelaide-owned and operated business has become one of South Australia’s remarkable success stories, employing 151 people and maintaining a fleet of 122 vehicles.

“This year marks a significant milestone for our business, as we proudly celebrate over 40 years of successful operations. Throughout this journey, we have firmly rooted our foundation in fostering enduring relationships with our clients. Understanding that longevity in the business landscape of South Australia hinges on ensuring our clients’ return, we pride ourselves in nurturing connections built on trust.”

Celebrating 40 years

“I started the business when there was no internet and before mobile phones. All I had was an answering machine and that made it very difficult to build a service based business, especially starting as one man in a van with competition who had many staff. Before computers, we used to have large sheets of butcher’s paper on the desk to keep track of the schedule and the plumbers and to keep up with the work coming through. The major change over the years has been in communications. I think as you get older, being able to keep up with change is paramount.”

In discussing the future of the business, here Ken shares with us the company’s unwavering commitment to delivering continued high quality service, while also mapping out the vision for expansion.

CORE VALUES IN ACTION

Our commitment to fostering enduring relationships extends far beyond just our clients; it encompasses our interactions with suppliers, contractors, and employees alike. These core values form the bedrock of our business and remain the guiding principles behind every decision we make. Our unwavering dedication to maintaining our reputation has been integral to our success, allowing us to expand our trade services into new areas and effectively address a multitude of trade- related issues in people’s homes.

A GROWING FOOTPRINT DOWN SOUTH

As we diligently work towards enhancing our presence in the southern region of Adelaide, you’ll likely notice our vans more frequently, a testament to our growing footprint in the area. We are thrilled an increasing number of our southern region customers are entrusting us with their electrical services, alongside our plumbing expertise. This development underscores our ongoing commitment to meeting the evolving needs of our valued clientele and demonstrates the continuous growth of our business in new horizons.

HOME MAINTENANCE

As we embrace this wonderful time of year, it’s an opportune moment to start thinking about property maintenance. Over the years, I’ve come to understand the significance of consistent upkeep, having witnessed firsthand the costly repercussions of neglecting a home’s maintenance.

SO, WHAT MAINTENANCE PRACTICES SHOULD WE PRIORITISE?

  • Gutter cleaning
  • Regular drain cleaning
  • Servicing gas heaters, evaporative air conditioners, and hot water systems

Through my own experiences, I have come to realise how important these tasks are in ensuring longevity and the overall condition of properties.


kenhallplumbers.com.au

@kenhallplumbers

  • Staff Writer

    Made up of a small, tight knit team of writers and contributors who are passionate about all things FIFTY+ and the New Age. We love Adelaide and wider South Australia and sharing with you all of the l...

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